Shipping & Returns
IMPORTANT SHIPPING UPDATE (Updated Feb 2022!) Shipments continue to see big delays due to the impact of COVID 19 and the massive increase in packages as more people shop online due to stay and work from home advisories. We are also now seeing delays due to the recent truckers protests at many of the border crossings. this is having a roll on effect to transit times. USPS have posted that they are receiving unprecedented package levels are further slowed down due to the pandemic safety protocols and staff shortages. In addition the main Canada Post sorting office in Mississauga which all our international orders are routed through have been impacted by a recent outbreak of Covid-19. They have temporarily closed one of their shifts and have adopted in-house Covid-19 testing for all employees. At this time we are unable to estimate how long a package will take to be delivered as they seem to be moving very slowly between each logistic depot. All shippers have posted delivery time delays, and all on-time delivery guarantees have been suspended by most shippers. Some of these delays we are seeing are quite extended, so please be patient as our most valued front line delivery workers are on overload at this time! No guarantees on shipping times can be offered until further notice.
ReelFlies.com now offers Tracked and Insured Parcel Delivery via USPS! to most USA and International locations for the low cost *flat rate of $9.95 USD.
*Unfortunately this service is not available in Canada, Canadian orders visit www.ReelFlies.ca
If you are not in a rush, we also offers a FREE Shipping option on most Fishing Fly Orders over $60 plus tax. If you live in Canada or the USA and the Flies your have ordered total over $60 plus tax. then you qualify for FREE Shipping. All other countries use real-time shipping quotes. Free Shipping is generally not offered on larger sized, such as most fly boxes, reels, and waders etc. There are also a few Fishing Flies that are excluded from FREE Shipping due to the large size of the flies.
The FREE Shipping option is sent via our standard Canadian postal delivery service. Delivery lead-times for this service are approximately 3-7 days for Canada depending on your location. For the USA shipping times can vary dramatically with an average of 3-7 days but fly orders can take up to 21 days if the package is held up in US Customs for inspection. We cannot be responsible for any Customs delays which can delay packages for a number of weeks. All paperwork is correct and the goods will clear once they take the time to inspect.
If you need your flies quicker then we also offer a variety of faster priority shipping methods for an additional cost. ReelFlies.com do not make large profits on shipping and we have a fare shipping policy. We add a small amount to our cost of shipping to cover the costs on good packaging and handling so that your flies are protected in transit.
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Normal Post Pandemic Shipping Times:
FREE SHIPPING: Generally 4-16 Days (Depending on location)
USPS TRACKED & INSURED: Generally 2-6 Days (Fastest most popular option!)
EXPEDITED PARCEL: Generally 1-6 Days
SMALL PACKET GROUND USA: Generally 4-21 Days
SMALL PACKET AIR USA: Generally 4-16 Days
TRACKING NUMBERS: They are Not automatically provided, but they can be requested if you have chosen to upgrade to an Expedited or USPS tracked service.
Shipping times vary depending on your location, Customs clearance etc. If you are in a remote location please allow ample time for delivery, higher delivery rates may apply.
All consignee addresses will be verified before shipping to ensure a safe shopping environment for all, we will not ship to unverified addresses.
At Sale time order processing times will be longer than normal due to high volumes.
If you are heading out on a last minute fishing adventure we will do out best to get your flies to you on time. At this time only offer FREE Shipping to the USA & Canada. If you have any queries regarding shipping then please feel free to email us or call one of our ReelFlies® customer services representatives on 519.409.0376.
Unfortunately we are unable to process orders where the billing information is out side of the USA, Canada or Australia, or does not exactly match the delivery address and we do not ship outside of Canada, Australia and the USA at this time. We also do not ship to 3rd party international forwarding logistics companies at this time.
Thank you for your business.